Accessing Your Wallet

Why Does My Private Key Open TWO Addresses?

Mismatched Private Key / Address Please be sure that you are  carefully and accurately typing in your private key. A single wrong character will open a different wallet than "yours." For reference, private keys looks like this: afdfd9c3d2095ef696594f6cedcae59e72dcd697e2a7521b1578140422a4f890 Be sure that you are using the same option and same key / file from when you first unlocked your wallet. Essentially, you need to do the same thing each time you open your wallet. If you saved another…

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Unable to Connect Ledger Hardware Wallet on MyCrypto

Sample error message: "Your Ledger is currently in use with another application. Please wait, or close other wallet applications before trying again." Your Ledger Hardware Wallet can be finicky at times. Here are some troubleshooting tips that should help solve most of the common issues when connecting to a Ledger. Update your Ledger Firmware. Ledger Firmware Update . Restart your computer. Try unplugging and replugging your hardware wallet. Try a different USB cable. Try a different USB port…

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Lost Private Key

MyCrypto is not a "web wallet." You do not create an account or give us your crypto or tokens to hold on to. We are simply an interface that allows you to easily interact with cryptocurrencies. In order to ensure your security and privacy, no sensitive data is ever saved, stored, or transmitted when you use MyCrypto. We only have access to the information that is publicly available on the blockchain. Unfortunately, this means we cannot: Recover your private key Access your account Recover or…

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Lost Password

MyCrypto is not a "web wallet." You do not create an account or give us your crypto or tokens to hold on to. MyCrypto is simply an interface that allows you to easily interact with cryptocurrency. In order to ensure your security and privacy, no sensitive data is ever saved, stored, or transmitted when you use MyCrypto. We only have access to the information that is publicly available on the blockchain. Unfortunately, this means we cannot: Recover or reset your password Recover your private key…

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Lost Password - Ethereum Presale Wallet File

Important note: This article is talking about presale wallets, for regular wallets take a look at the Lost Password article. I forgot the password to my presale wallet file While there is no way to guarantee that you will suddenly remember your password again, here are some things to keep in mind: The minimum length was 10 characters The password must contain at least one upper case letter, one lower case letter, one symbol, and one number You can also try using pyethrecover , which will…

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Missing Characters From Private Key

Credit goes to Bahk ( https://github.com/domalak ) for making the best helper tools ever! How to use (for beginners) Click "Raw" on https://gist.github.com/tayvano/7755e3e8d8b64581d5ff2865087b93f8 Right click, select "Save As" Click "Save" Install Node.js: https://nodejs.org/en/ Open the .js file you saved earlier in a text editor (NOT WORD!!!!!!!!!!) like Notepad (PC) or Text Edit (Mac) Change the stuff between the ' ' characters to the characters you have of your private key. Check it…

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Private Key Not Working

Be sure there is no space at the beginning or end of your private key. MyCrypto validates based on the number of characters. If you saved another version (for example, the UTC / Keystore file ) it may be worth trying that file as well. Please be sure that you are carefully and accurately entering your private key. A single wrong character will open a different wallet than "yours," and will show a zero balance. An example of a valid private key looks like this: afdfd9c3d2095ef696594f6cedcae…

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