What can we help you with?
Please be sure that you are carefully and accurately typing in your private key. A single wrong character will open a different wallet than "yours."
An example of a valid private key looks like this: afdfd9c3d2095ef696594f6cedcae59e72dcd697e2a7521b1578140422a4f890
Do not use the above example private key, and never share your own with others. If you share your private key with anyone, they will have full control over your address, and its funds.
Be sure that you are using the same key / file from when you first unlocked your wallet. Essentially, you need to do the same thing each time you open your wallet.
If you saved another version (e.g., the UTC / Keystore file), it may also be worth testing that as well.
If you think you may have mistyped your private key, there is a tool that might be able to help you further. Scroll to the bottom of https://legacy.mycrypto.com/helpers.html, enter your private key and address, and see if that resolves to anything.
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MyCrypto is an open-source tool that allows you to manage your Ethereum accounts privately and securely. Developed by and for the community since 2015, we’re focused on building awesome products that put the power in people’s hands.
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