Sending

Error: Unable to Locate Corresponding Transfer Event Log

This error appears on Etherscan when a sender tries to transfer out more tokens than they have. Generally, this can happen due to a few possible events: When adding a custom token : You specified an incorrect token contract address (resulting in an attempt to send a token that you have none of). You specified an incorrect token decimal (e.g., inadvertently attempting to send 50,000,000 of a token as opposed to 5,000 of it). When sending a default token: You specified a higher amount to send…

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Transaction Has a 'Bad Jump Destination' or 'Out of Gas' Error

My transaction has a Bad jump destination or Out of Gas error. When do I get my ETH back? When a transaction fails due to a Bad jump destination or Out of Gas error, the ETH never actually leaves your account. If you check your balance on Etherscan , Ethplorer , or MyCrypto, you should see the same amount you had before. There are a lot of complicated things about gas and transactions, especially during ICO-times, but luckily we have a pretty sweet write-up that should help clarify…

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Error: Cannot Send Due to Insufficient Funds

If you are getting the error, "WARNING: Your ether or token balance isn't high enough to complete this transaction. Please send more funds or switch to a different wallet." , it means you do not have enough ETH in your account to cover the cost of gas. Each transaction (including token and contract transactions) requires gas, and that gas is paid in ETH. You can think of this as a transaction fee. Solution Send 0.01 ETH to that public address in order to be able to make the transaction. A…

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ETH or Tokens Sent to or From Exchange Haven't Shown Up

First, check the transaction on  Etherscan or Etherchain , and ensure that there is no red ( ! ) symbol by the transaction. Successful transactions Example from Etherscan Example from Etherchain Unsuccessful transactions Example from Etherscan Example from Etherchain If there is no red symbol, that means the transaction is a valid & successful transaction on the blockchain. MyCrypto is not a "web wallet." We do not store your funds and you do not have an account with us. We do not have the…

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Balances Not Loading or Showing on MyCrypto

This is most likely due to the fact that either you are behind a firewall, you have refreshed the page a bunch of times and hit your hourly API limit, or our nodes are under extreme strain and are refusing to return your balance information. The easiest way to check your balance is actually not by unlocking your wallet. You only need your address in order to see your balance. It is not recommended that you enter your private key anywhere if you just want to check on the balance or see incoming…

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Error: 'Not Checksummed' When Entering Address

What is a checksummed address? A checksummed address is an address that contains uppercase letters, as specified in EIP-55 . Checksummed addresses are meant to help prevent users from sending transactions to the wrong address. There are two versions of Ethereum addresses: those that contain uppercase letters and those that don't: 0x4bbeeb066ed09b7aed07bf39eee0460dfa261520 0x4bbeEB066eD09B7AEd07bF39EEe0460DFa261520 Both addresses are exactly the same, except for the uppercase vs lowercase…

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Transaction Failed: Out of Gas

Each transaction (TX) on the Ethereum blockchain (including token and contract transactions) requires gas, which is paid in Ether. You can think of this as a transaction fee. The more computational effort a transaction takes, the more gas you need. MyCrypto estimates how much gas you will need - but there may be an occasional technical error. How to solve Manually increasing the "Gas Limit." First, try doubling the amount of gas that MyCrypto estimates and sending again. Any excess gas will be…

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Transaction Failed: TX Fee Not Refunded

"Why didn't I get my transaction fee (TX Fee) back, even though my transaction failed?"* Ethereum is the network—the blockchain. Ether (ETH) is the fuel for that network. When you send tokens, interact with a contract, send ETH, or do anything else on the blockchain, you must pay for that computation. That payment is calculated in Gas and gas is paid in ETH . You are paying for the computation , regardless of whether your transaction succeeds or fails. Even if it fails, the miners must…

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Transactions Not Showing Up or Pending Forever

At times, combinations of new users, increased interest, popular apps like CryptoKitties, and misc. ICOs can create quite a mess of the transaction (TX) pool. This sometimes results in an accumulation of pending TXs that take longer than normal to send, and is a network issue that affects all exchanges and clients. In these cases, there is simply not enough space in the blocks for the miners to mine all the transactions, and most systems are not currently set up to monitor the massive quantity…

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What to Do if You Sent to the Wrong Address

MyCrypto is not a "web wallet." You do not create an account or give us your ETH or tokens to hold on to. We are simply an interface that allows you to easily interact with cryptocurrency. In order to ensure your security and privacy, no sensitive data is ever saved, stored, or transmitted when you use MyCrypto. We only have access to the information that is publicly available on the blockchain. Unfortunately, this means we cannot: Reverse or cancel transactions Access your account Recover your…

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