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Balances Not Loading or Showing on MyCrypto

Last updated: January 15th, 2021

This is most likely due to the fact that either you are behind a firewall, or our nodes are under extreme strain and are refusing to return your balance information.

Try to perform a hard refresh on the page. On Chrome on OSX, you hit Command + Shift + R. On Windows or other machines, it's Ctrl + Shift + R.

Additionally, as your balance is publicly available on the Ethereum blockchain, you can always paste your address into the search bar on either Etherscan or Etherchain and it will pull up your balance and transaction history.

Didn't find what you were looking for? Contact Us

MyCrypto is an open-source tool that allows you to manage your Ethereum accounts privately and securely. Developed by and for the community since 2015, we’re focused on building awesome products that put the power in people’s hands.

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