Hardware Wallets

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4 articles

Hardware Wallets

Learn what to do when you are encountering issues when accessing your hardware wallet.

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Troubleshooting Issues

1 Min Read

Why Do I Get a Message Saying "Window Blocked" when Confirming My Transaction?

When connecting to your Trezor device, you need to allow pop-ups on MyCrypto.com. This allows information to safely be sent to your Trezor device so that the device can sign the transaction and you…

Troubleshooting Issues

1 Min Read

Unable to Connect Trezor Hardware Wallet on MyCrypto

Sometimes your Trezor hardware wallet won't connect to MyCrypto. Here are some troubleshooting tips to try: Make sure that your Trezor firmware is fully up to date by using Trezor Wallet . Read the…

Troubleshooting Issues

1 Min Read

Unable to Connect Ledger Hardware Wallet on MyCrypto

Sample error message: "Error connecting to device. Failed to sign with Ledger device: U2F OTHER_ERROR" Your Ledger Hardware Wallet can be finicky at times. Here are some troubleshooting tips that…

Troubleshooting Issues

1 Min Read

U2F Not Supported Error

If you see the "U2F not supported" error, this means that your browser does not (properly) support the U2F protocol. This protocol is used by MyCrypto to connect with your hardware wallet. To solve…

MyCrypto is an open-source tool that allows you to manage your Ethereum accounts privately and securely. Developed by and for the community since 2015, we’re focused on building awesome products that put the power in people’s hands.

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