Unable to Connect Ledger Hardware Wallet on MyCrypto

Sample error message: "Error connecting to device. Failed to sign with Ledger device: U2F OTHER_ERROR"

Your Ledger Hardware Wallet can be finicky at times. Here are some troubleshooting tips that should help solve most of the common issues when connecting to a Ledger.

  • Make sure that your Ledger firmware is fully up to date by using Ledger Live. Read the instructions for Nano X, or instructions for Nano S.
  • Use the MyCrypto Desktop App.
  • Try unplugging your Ledger device, then plugging it back in.
  • Restart your computer.
  • Try a different USB cable.
  • Try a different USB port.
  • Try a different computer.
  • Make sure you don't have any other apps open that connect to your Ledger (e.g., Ledger Live, Mist, etc.).
  • Make sure that you are confirming any transactions via your Ledger.
  • If you are using Linux and Ledger, you may need to add udev rules (under Linux section, scroll down).

You can find additional instructions per operating system on Ledger's support page.