Internal transactions, despite the name (which isn't part of the yellow paper but is a convention people have settled on), are not actual transactions. They are also not included directly in the blockchain; they are value transfers that were initiated by executing a smart contract (smart contract Ether or token transfer).
Certain Ether and token transfers require calling a smart contract to perform the action. These show up as internal transactions and are not indicated in the main ETH transaction history on etherscan.io. There should be a separate tab for "Internal Transactions" when you look up your wallet address in Etherscan.
When withdrawing, you need to make sure that the receiving address supports smart contracts, like MyCrypto.
If you can't see your transaction, please take a look at our article here.
If you see that your transaction was successful but you can't see the tokens in your account, please refer to our article about adding a custom token to your MyCrypto interface here.
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MyCrypto is an open-source tool that allows you to manage your Ethereum accounts privately and securely. Developed by and for the community since 2015, we’re focused on building awesome products that put the power in people’s hands.
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