FAQ: Unable to Connect Hardware Wallet on MyCrypto

Please try the following. This solves 99% of problems.

  • Restart your computer (Do not be lazy. Restart it FIRST).
  • Use Google Chrome.
  • Make sure you don't have any other apps that connect to your Ledger open (e.g. the Ledger Bitcoin Chrome app, Mist, etc.)
  • Make sure you have browser support turned ON. (This option is on the Ledger Nano S itself in Settings, this setting ensures that the Ledger is able to connect to the web browser)
  • Make sure you have contract data turned ON. (This option is also on the Ledger Nano S itself in Settings)
  • That you are confirming any transactions via your Ledger.
  • Try a different USB cable